Withdrawal policy

1.1 RIGHT OF WITHDRAWAL

You have the right to withdraw from this agreement within fourteen days without having to specify a reason. The withdrawal deadline shall be fourteen days from the day on which you or a third party named by you who is not the carrier have taken possession of the final goods.

To exercise your right of withdrawal, you must notify us

as the ordering party with a delivery address in Germany or other countries than Switzerland using the contact details below: BLACKROLL AG c/o Fiege Logistik Stiftung & Co.KG, Märkische Allee 15, 14979 Großbeeren, Deutschland, Tel. +49 (0)7141 696 2540, Telefax +49 (0)7141 309 8853-9, shop.int@blackroll.com;

as the ordering party with a delivery address in Switzerland using the contact details below: BLACKROLL AG, Hauptstrasse 17, 8598 Bottighofen, Switzerland, Tel. +49 (0)7141 696 2540, Fax +49 (0)7141 309 8853-9, shop.int@blackroll.com;

providing us with a clear explanation (e.g. a letter sent in the post telephone call, fax or e-mail) of your decision to withdraw from this agreement. You can use the sample withdrawal form enclosed, however this is not essential.

To ensure that your request is made within the withdrawal deadline, your message regarding your wish to exercise your right of withdrawal must be sent before the expiry of the withdrawal deadline.

1.2 CONSEQUENCES OF WITHDRAWAL

If you withdraw from this agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). To make this reimbursement, we will use the same method of payment that you used for the original transaction, unless different arrangements have been explicitly made with you; under no circumstances will any fees be charged to you in relation to this reimbursement. We may refuse to make the reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must send or transfer the goods immediately and in any case no later than within fourteen days from the day on which you inform us of the revocation of this contract

as the ordering party with a delivery address in Germany or other countries than Switzerland using the contact details below:

BLACKROLL AG c/o Fiege Logistik Stiftung & Co.KG, Märkische Allee 15, 14979 Großbeeren, Deutschland, Tel. +49 (0)7141 696 2540, Telefax +49 (0)7141 309 8853-9, shop.int@blackroll.com;

as the ordering party with a delivery address in Switzerland using the contact details below: BLACKROLL AG, Hauptstrasse 17, 8598 Bottighofen, Switzerland, Tel. +49 (0)7141 696 2540, Fax +49 (0)7141 309 8853-9, shop.int@blackroll.com;

The time limit shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You will bear the direct costs of returning the goods. You will be liable for any depreciation in the value of the goods only if such depreciation is due to unnecessary handling of the goods in order to carry out an inspection of their nature, properties and operation.

2. VOLUNTARY RIGHT OF RETURN

2.1 We grant you a voluntary 90-day right of return for all blackroll products, without prejudice to your statutory rights. to do so, simply return the goods to us within 90 days of the day on which you received the goods.

To comply with the return period, it is sufficient to send the goods before the end of the period to:

blackroll ag c/o fiege logistik stiftung & co.kg, märkische allee 15, 14979 großbeeren, germany, tel. +49 (0)7141 696 2559, fax +49 (0)7141 309 8853-9, shop.int@blackroll.com;

as a customer with a delivery address in switzerland, via the following contact details: blackroll ag, hauptstrasse 17, ch-8598 bottighofen, switzerland, tel. +49 (0)7141 696 2559, fax +49 (0)7141 309 8853-9, shop.int@blackroll.com;

if you return goods in accordance with this voluntary return policy, we will refund the purchase price you have already paid and the shipping costs of your original purchase. accordingly, you will bear the risk of transport.

2.2 The voluntary right of return applies to all goods returned to us, regardless of whether they have already been used.

2.3 For repayment, we will use the same means of payment that you used in the original transaction, unless explicitly agreed otherwise with you.

2.4 The right of return voluntarily granted by us under the contract does not affect your statutory rights. these remain unrestricted and independent of the right of return. in particular, the statutory warranty claims and your right of revocation shall of course remain unaffected.

END OF THE WITHDRAWAL POLICY